Refund policy

Returns & Refunds

We hope you are happy with your purchase from Soap & Skin UK. If you change your mind, You may notify us that you wish to cancel your order within 14 days of receiving it

To be eligible for a return, the item must be unused, unopened and in its original packaging.

For hygiene and health protection reasons, sealed products that have been opened after delivery may not be eligible for return where the applicable legal exception applies.

This does not affect your statutory rights. If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange an appropriate remedy in accordance with your legal rights.

To request a return, please contact hello@soapandskin.co.uk before sending anything back. We will provide return instructions.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.

Where a refund is due, it will be issued to the original payment method after the return has been received and checked. Please allow additional time for your bank or card provider to process the refund.

Contact: hello@soapandskin.co.uk